Cancellation & Refund
At Manna Flavours, we strive to deliver high-quality products with reliable service. Please read our Delivery & Returns Policy before placing an order.
- Delivery Policy
1.1 Shipping & Delivery Time
- Orders are processed within 1 business days after confirmation.
- Standard delivery times vary based on location:
- Metro Cities: 1-2 business days
- Other Locations: 2-3 business days
- Delivery timelines are estimates and may vary due to unforeseen circumstances.
1.2 Shipping Charges
- Shipping charges are calculated at checkout based on location and order weight.
1.3 Tracking Orders
- Once shipped, you will receive a tracking number via email/SMS.
- You can track your order status using our shipping partner’s website.
1.4 Delayed or Lost Shipments
- If your order is delayed beyond the estimated time, please contact us.
- Manna Flavours is not responsible for delays caused by natural disasters, courier issues, or incorrect shipping addresses.
- Returns & Refunds Policy
2.1 Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect products.
- Return requests must be initiated within 2 days of delivery.
2.2 How to Request a Return
- Email us at mannaflavours@gmail.com with your order number, issue details, and product images.
- Our team will review your request and confirm return eligibility.
2.3 Refund Process
- Once approved, refunds will be processed within 7 business days via the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
2.4 Exchange Policy
- Exchanges are available for defective products, subject to stock availability.
- If a replacement is unavailable, a full refund will be issued.
- Non-Returnable Items
- Opened or used products.
- Items returned without original packaging.
- Customized or special-order items.
- Contact Us
For delivery or return-related queries, contact:
📧 Email: mannaflavours@gmail.com
📞 Phone: +91 8939285398